Course Outline:

• Dealing with Difficult People is a 1 day course, focusing on sensitive and constructive methods for clear, positive communications.
• it is important to know that Conflict needs to be handled well to achieve positive outcomes.
• Conflict, at its root, is basically a difference of opinion and, if addressed and explored, with differences resolved in a constructive way, the very thing we wish to avoid can be the basis for a stronger and more effective working relationship.
• When Conflict is handled well, it builds better understanding, greater trust and, as a result, potentially better productivity.

Course Content:

• What triggers negative behaviour
• Personal and prepared case studies
• Understanding and dealing with negative behaviour
• Practise challenging difficult behaviour by using a developed model for positive communication
• Counselling, discipline, and other management options

For more information and to find out course dates contact cwetg HERE