Course Outline:
- What triggers negative behaviour
- Personal and prepared case studies
- Understanding and dealing with negative behaviour
- Practise challenging difficult behaviour by using a developed model for positive communication
- Counselling, discipline, and other management options
Course Content:
- What triggers negative behaviour
- Personal and prepared case studies
- Understanding and dealing with negative behaviour
- Practise challenging difficult behaviour by using a developed model for positive communication
- Counselling, discipline, and other management options